How to place an order with us?

Step 1. To place an order with us, first visit our website at www.eing.com.
Step 2. Select the game you prefer, and then choose the server you wish to browse by clicking it from the menu on the left hand side.
Step 3. To purchase currency, simply select the quantity you wish to buy from the pull down menu and click "add to cart". You may also wish to buy smaller amount of currency than what we listed on our website by entering the quantity yourself on the bottom of the specified web pages and click "add to cart".
Step 4. When you have added the items to your cart, you will be advanced to next information stage. Fill in the appropriate details concerning the delivery time and character information.
Step 5. After completing the information page, check the ’I accept the terms and conditions’ box and click submit. *Our payment platforms is currently Paypal . After choosing the method of payment you will be forwarded to the appropriate area after clicking ’Check out’.
Step 6. You will now be forwarded to the payment confirmation page. Once you are satisfied with your shopping cart as well as your delivery information, you may click "proceed to Paypal" to make the payment. If you think the order information is inappropriate, you may also like to go back to the previous order information page to edit your shopping cart and the delivery information.

Why does the price of currency change all the time?

Our prices are set according to our stock levels and are edged to remain competitive with other sites. Additionally, our prices rise and fall to match the supply and demand of each game and server.

Do you offer power-leveling services?

Yes! We currently offer power-leveling services for World of Warcraft as well as Vanguard-Saga of Heroes players.

I have ordered on the wrong server or character name. What should I do?

Please send us an email from your Paypal email address that you have placed the order from and include your order number and the correct server or character name. We will make delivery according to the new instructions given. You may also come directly to our 24/7 online support to make the changes.

How do I check on the status of my order?

To check on the status of your order, click the “Check your order???link on our site and then submit the item number and the character name information on the search form. You may also check on the status of your order in your own independent user control panel.

Why does my order require phone verification?

We like to take all possible steps to protect our clients’ details as well as the integrity of eing.com. By speaking with our client’s on the phone, we not only make the transaction fast, easy and safe, but it also gives us a chance to strengthen our connection to our clients and answer any questions you might have.

How is delivery accomplished?

After you complete the order process and have sent payment, the order appears in our delivery queue in the order in which it was received. Our operators will then start processing the order and the delivery will take place thereafter.

How long does delivery take?

Our delivery is 24/7. The followings are the time frames of our deliveries:

World of Warcraft Gold
Delivery will be made within 24 hours from the time the order was placed.

FFXI Gil
If we’re in stock, we could usually deliver the order within an hour.

Guild Wars Gold
If we’re in stock, we could usually deliver the order within an hour.

Archlord Gold
If we’re in stock, we could usually fulfill the order within 30 minutes.

Lineage II Adena
If we’re in stock, we could usually accomplish the delivery within 30 minutes.

Others
For other MMOG currencies, we could usually accomplish the delivery within 30 minutes to 24 hours from the time the order was placed.

What is a pending e-check, and why do I need to wait for it to clear?

A pending e-check is a type of payment option available with Paypal. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks take a few days to clear while Paypal verifies the funds are present within the senders account. Once the check has cleared, the money is transferred to our Paypal account and then delivery can take place immediately thereafter.

How do I avoid sending an e-check?

An e-check results when a payment is sent from an unverified account without sufficient balance in the Paypal account to cover the cost of the order. Paypal must contact the bank and verify that the funds are present, thus the cause of the 3 to 4 day delay. To avoid sending an e-check, first complete the verification process for your account, and then make sure the funds are present in Paypal before you place an order. To confirm your payment type, just before placing the order you will see a blue hyperlink that reads: "choose more funding options". By clicking this link you may determine which option is currently selected for your payment, and what payment options your account supports.

I’ve sent an e-check, but I did not mean to. How do I cancel it?

If you have mistakenly sent a pending e-check, you may log onto our live chat to request a refund. Our live chat representatives can guide you through this process and will answer any questions you might have.

Are there other ways to send payment other than Paypal?

Yes! In addition to PayPal you may also pay with Western Union or Money Booker. Either payment solution will result in a speedy delivery. If you are in a hurry and are unable to pay with PayPal or Money Booker, we highly recommend you use Western Union for faster service.

How to pay with Western Union?

Step One: Go to your nearest participating Western Union Agent Location. If you’re in the following countries, you may use your credit cards to make Western Union payment online: Austria, Canada, Germany, France, U.K., Ireland, Netherlands, New Zealand, Australia, Sweden, U.S., Norway. For more detailed information, please visit the official Wester Union website at http://www.westernunion.com/
Step Two: Request and fill out the Blue Form.
Once you have obtained the Blue Form from the Western Union Agent, you must fill out the appropriate information. Please ensure you include your full name, address, and phone number on the Western Union form when you visit your Western Union Agent.
The billing information for eing.com is
First name: XiaoJiao
Last name: Zhang
City: Hefei, State: Anhui, Country: China.
Step Three: Come to our live help with your Money Transfer Control Number (MTCN). Once you have made the payment, you will be given a unique transaction identification number known as Money Transfer Control Number (MTCN). This is your confirmation of payment which you will need to quote when coming to Live Help.

Are there any handling fee/administrative fee for using a Paypal payment?

There are no fees incurred while sending money through Paypal. However, the fees for receiving Paypal payments can vary depending on the type of account you possess. If you have a ’personal’ account, the charge to receive money is 30 cents per transaction. If you have upgraded to a premier account, the fee is 2.9% plus 30 cents of the transaction, provided your account originates from the United States. Outside the United States, the fee for receiving money from a premier account is 3.9% plus 30 cents. If you receive over 1000 dollars over a 3 month period, you are eligible to attain paypal merchant status, which reduces the percentage fee by 0.7%, i.e. 2.2% for premier (U.S) and 3.2% for premier (international). Once you upgrade your account to premier status, you cannot downgrade the account back to personal.

Are there any handling fee/administrative fee for using a Moneybooker payment?

For transactions involving a currency conversion, Moneybooker uses the daily reference rates as published by the European Central Bank. However, 0.95% will be added to the interbank rate wherever there is an exchange of currency between EUR, USD or GBP. For transactions involving exchange of any other currency, Moneybooker adds 1.3%. This is not a hidden charge but a protection against the volatility and risk associated with FX markets.

What is PayPal and how does it work?

Paypal is an online payment system that facilitates the transfer of money from one bank account to another. After signing up for an account at www.paypal.com and proceeding through their easy verification process, you may send money to your Paypal account from your bank account and begin to use to make purchases online from websites such as ours. Paypal is one of the most widely accepted electronic payment services used today to reliably, instantly and safely move money between accounts worldwide.

How do I open an account in Paypal?

To open an account in Paypal, simply visit www.paypal.com. From there you can click on the ’sign up’ button and follow the registration process. Paypal has a user friendly system to help new users create their accounts.

How do I verify my Paypal account?

The Paypal verification system is quite simple and easy. Once you have created your Paypal account, you have the option to acquire verified status by completing a process through your bank. After logging into your Paypal account, click the option that says verify my account, and Paypal will give instructions on what to do next. Paypal will make two small deposits into the bank account attached to your Paypal account and they will request that you verify exactly the amounts that they have deposited. After checking your bank records, simply enter the deposit amounts into the Paypal query page and your account will then attain verified status.

What is an Item Number? Where do I find it?

An item/order number is term used to describe your order. Every time order is made , the transaction is assigned its own individual item/order number.Item/order numbers are typically 19 or 15 digits long and contain both numbers and letters. When the payment for the specified order has been made,you will receive an order confirmation e-mail(payment receipt) from Paypal regarding the purchase. You may find the item/order numbers in the e-mail.

How do I find out more about Paypal?

There is a lot to learn about how Paypal operates, so they have created a useful help tool to answer any questions about the payment system. You may read more about Paypalhere

Is this business safe or legal?

Eing.com has conducted business for over 2 years, and served hundreds of thousands of customers. We conduct thousands of transactions per day, and we are adding new games to our roster every month. The stock we have available has been purchased legitimately from game players the world over who chose to sell their excess.

Why do I have to send money first? How do I know you will uphold your part of the transaction?

Since eing.com conducts hundreds of transactions per day, we require the client to send payment before we can complete delivery. As in nearly every service industry worldwide, superb reputation and a standard of excellence guarantee a safe and speedy delivery.

What security precautions are taken to protect my personal information?

We take the protection of our clients’ personal information very seriously. We have various systems in place to screen each and every order for anything that might seem amiss, and since our operation runs 24/7 without closing, so too are we vigilant.

How do you level my character?

We will assign 2 or 3 professional levelers to level your character during the power leveling process and the levelers will level your character exactly under your wish. Your character is primarily leveled via what is commonly known as "grinding," which means our levelers will play solo simply by killing monsters over and over to level your character. However the levelers do sometimes do simple quests to obtain the character’s experience. Our levelers have extensive knowledge of your game’s world and know the best areas & quests to level your character as fast as possible.

Will you use my character to PK (player-kill) or KS (kill-steal)?

No! We will never involve your character in PKing, KSing, farming or any other behavior that is frowned upon.

What will you do if someone sends a tell to my character?

Normally we will respond with an AFK message when another player sends you a tell, however if the game master sends you a tell we will simply reply a ’hello’ to him or her. We can respond in any way you like though. If there’s any specific answers that you would like us to use in the appropriate game, please let us know and we will be sure to use them.

I don’t want my guild or friends to know that you are playing my character, how would you deal with it?

They will see you as AFK and we will act so when they send you a tell.

Am I able to play while you are leveling my character?

Of course! You may specify a time frame for us to level your character or for you to play yourself.

How quickly can you start my order?

Normally, we will start your order in less than an hour when the payment has been received.